ection can be replaced with the simple word connection
What should we say to a colleague or customer who says “thanks”?
It was “you are welcome” for a long time. This meant that you had put in an effort and were willing to do so again if asked.
Recent years, “no problems” has become more popular. It means that it could have been a big hassle but was not this time.
The most accurate response for people who choose to work in hospitality and connection is “my pleasure”. After all, they made a conscious decision to do so, specifically to have an impact on others. We can use the story we tell about our work to find ways to improve it.
It’s time to look for something else to do if you are doing this every day and it is not enjoyable.
Horst Schulze introduced this idea to the Four Seasons Hotel, but it can be used anywhere.
